Get all the answers you need on how to operate Dejavu Aclas CRBX ETR machine


Basic User Manual for Dejavu Aclas CRBX

 1. Sales Mode/Reg Mode(Clerk Mode)

  • Sales by department:
  •  Switch on the device then press C’ Button.
  • Ensure you have the sales mode display “Clerk 1    0.00”.
  • Enter/Key in Total sales amount (should always be VAT inclusive where applicable)
  • Press VAT keys/Buttons (DP1/DP5– )=14%, (DP2/DP6 *)=0%, (DP3/DP7_)=EXEMPT to let the machine do the VAT computation on the amount/value entered.
  • Press SBTL/ SUBT key to confirm the correctness of the amount entered.
  • Press the CASH Button and the device generates a fiscal receipt.
  •  Slightly get the fiscal receipt generated and then press CASH Button to regenerate Duplicate Fiscal Receipt.

Very Important point to remember: 

Amount entered at one instance should range between (Kshs 10.00 – Kshs 9,999,999.00). In-cases where the amounts are more than Kshs 9,999,999.00,  you expected to split the amount in such a way its less than 9M.E.g your amount is 20M, You can split the amount like 9M + 9M + 2M = 20M.Way of entering. Enter the first amount 9M then press (DP1/DP5– ) if its VAT inclusive, if is not VAT inclusive then (DP2/DP6 *), then Enter the second amount following the same procedure and then the third amount. Once you have entered all the amounts press SUBT Button to confirm the Computation, if the amount displayed is correct then press cash to complete your sale and get a Fiscal receipt. And if the amount calculate is incorrect press SHIFT Button and then press (EC/ A.VOID) button. This cancels the transaction. Note you can Only cancel transaction before pressing Cash Button.

2. To Log-Out of clerk Mode

  • Press Button 0, Then Clerk Button.

3. To Login to Clerk Mode 

  • While the machine displays Clerk 1: LOGOUT, Press  Button 1, Then press Clerk Button, The machine displays enter Password, Enter default password “0000” and then press Cash Button.

4. Z Report generation (Also known as End of the day Report) 

  • While the machine displays Clerk 1, Press Clerk Button twice to Z-Mode, Then press Cash Button, Enter Password “0000” then cash, then on Daily Z press Cash the machine generates the daily report.

5.Generating The monthly report

  • While the machine displays Clerk 1, Press Clerk Button twice to Z-Mode, Then press Cash Button, Enter Password “0000” then press cash button,
  • Press Clerk button once to Fiscal Report then press Cash Button.
  • Press Clerk button to Summary Report.  Then press Cash on from date to date
  • Press Cash once and the machine shows FROM (DDMMYYddmmyy), Enter the first day and  the last day of the month in this format: (0101202031012020). Key (01 & 31)= first and last day of the month, (01) = month, and ( 2020 )= year.
  • Press Cash button and the machine prints out  the monthly fiscal report.
    • Note the machine is highly programmed and well tested, so incase of errors or doubts in machines computations please consult Dejavu Technical Department 0725872744/0790394995

                                                                           6. Reprinting Receipt

  • Switch the ECR on. Then do a z report.
  • Press Clerk Button till the ECR displays EJ Mode
  • Press Cash Button,Enter password 0000. And  then press Cash.
  • The machine displays EJ Summary info , EJ Receipts, Press Clerk to EJ Receipts then press Cash.
  • The machine displays Fiscal Receipt,Z report.
  • Press Cash on Fiscal Receipt, The machine displays date to date, from no. to no.
  • Press Cash on From Date to Date and the machine displays (From <DDMMYYhhmm>)Enter the date and time when the receipt was receipt invoiced e.g. 0112200800(this means the receipt was raised on the 1st of Dec 2020 as from 0800hrs) then press Cash.
  • The machine displays To<DDMMYYhhmm> enter the same date but now change the time duration. if you doubt your receipt was raised between 0800hrs and 0900hrs then input 0112200900 then press cash.


Common Operation Errors in Dejavu Aclas CRBX and there possible solution.

1.  Error 1 – means the function pressed is incorrect. Possible solution press C Button  and re enter the functions again.

2.  Error 30 – means you have not generated /cleared daily report – possible solution generate daily report, you can achieve this by going to Z mode and following the procedure above on Z Report generation (Also known as End of the day Report).

3. Error 87 – Short circuit or low battery means that the RAM battery (CMOS Battery) has drained its power, – possible solution is taking the to Dejavu Technical Department for replacement.

4. Error 114 – means need to adjust the date and time -possible solutions is to take to Dejavu Technical Department for soft date/Time adjustment after a hardware reset is performed. This helps machine to maintain all transactions and also keep the memory working well. The hardware Reset helps the machine to clear all cached data and also clear any bug in the RAM.

5. Error 112 (SD CARD ERROR) – means that the Secondary storage (Commonly called SD card is faulty ) .Possible solution is to take it to Dejavu Technical Department for replacement.

6. Error 62 (No paper for printer error) – Means no thermal roll inserted for print outs  / receipts. Possible solution is to correctly insert a new thermal roll paper in the machine. How to insert the paper, check manufacturers manual.

Get more Products and also solutions at Dejavu Technologies Limited:


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  1. Err96:how do I unlock sd card error?am from Mombasa

    1. Tony Mutune

      Kindly send over the ETR to our main offices in Nairobi and you will be assisted accordingly. Address to me Tony Mutune 0790394995 Nairobi

  2. How to set a date and time?

    1. Tony Mutune

      Kindly Call Tony 0790394995

  3. Thank you for this. very helpful

  4. if i printed an ETR and the machine did not print then printed again the same amount and was successful how should i correct this error

    1. Tony Mutune

      Write a credit note to KRA when filling/declaring your returns.

  5. i have changed my etr paper but my machine isnt printin. i have tried changing sides with no succeess

    1. Tony Mutune

      Kindly make a call to 0712097340 / 0711558758 / 0726106253 / 0722458928 for further guidance

  6. How do i correct” ERR 55: tax rate space is full”

    1. Tony Mutune

      Machine memory full need to be replaced

  7. How do we change the VAT rate from 14% to 16% in ACLAS: Model CRBX?

    1. Tony Mutune

      Kindly call 0790394995

  8. How do I adjust VAT rate from 14% to 16% for eltrade A100 and Aclas machines

    1. Tony Mutune

      kINDLY CALL 0790394995

    2. How do i adjust it back to 16%

      1. Tony Mutune

        Kindly call 0790394995

  9. how do do i remove ‘err 2’

    1. Tony Mutune

      Click 1 and then clerk button, enter password 0000 and then cash. error clears

  10. ERR 20:Input barcode Error.How do I handle this?

    1. Tony Mutune

      Hello Lilian Adhiambo, Kindly is your machine programmed with PLU’s

    2. Tony Mutune

      Hello Adhiambo, does your machine have PLU’s ? Kindly can reach us on 0790394995

  11. Unlock SD card
    Am in loitoktok

    1. Tony Mutune

      Please send your ETR machine to US in Nairobi. The work entails to be operated by a KRA approved Technician
      Address is Dejavu Technologies Limited

  12. HOW do you change from 16% to 14%??

    1. Tony Mutune

      Kindly reach us at 0790394995

  13. how can i generate yearly report eg 01/01/2018-31/12/2018?

    1. Tony Mutune

      just way you generate monthly report, only that you input dates from jan to Dec.
      Navigate using CLERK button to Z mode
      Press CASH
      Input the password 0000 then press CASH Button
      Using CLERK button get to Fiscal report Menu, PRESS CASH
      Press CLERK to summary menu
      Press CASH until it shows (from date), PRESS CASH again
      Input date e.g (010118311218) for yearly report of 2018,then press Cash
      Device issues the Yearly report

  14. How do I change the tax rate from 16% to 14%?

    1. Tony Mutune

      Kindly contact the hotlines 0725872744 or 0790516038

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